iMiser Research
Assistant Technical
Support
Consult our Frequently
Asked Questions for quick answers
to commonly asked
questions.
E-mail tech
support questions to our
Technical Support Staff
at support@InternetResearchTool.com
24 hours a day, 7
days a week, 365 days a year.
Officially, we provide 89 days of free e-mail support for iMiser,
although it's rumored that we've never turned down a tech
support request yet.
E-mail
your technical and product specification questions to
our Pre-Sales Staff at presales@InternetResearchTool.com.
Call us with your
Technical Support and Sales questions
at
212 947-7921 weekdays
from 5:30 PM to 8:30 PM Eastern
Standard Time.
If you're having
problems:
Please e-mail us iMiser.log as an attachment. It's
located in the
iMiser
folder and contains
important troubleshooting
data, such
as your version of Windows®
and which
programs were running
when you were running iMiser.
Include a detailed description of
the problem
and what
you were doing when the
problem started
to
occur. If you were saving a Web page at the
time, be sure to
include
the exact URL. If there is a Windows error message, you
should click "Details" and report to us the
exact wording of the
message.
iMiser.log contains no personal or marketing
information and can be viewed in Notepad.
Your e-mail address will never be sold
or
otherwise transferred, and you will
not be
put on a mailing list. We will
contact you if
we come up with a solution to your problem.
Technical Support Form